🌿 Refund & Cancellation Policy

Effective Date: October 25, 2025

At Earth Nectar, customer satisfaction is our top priority. We aim to deliver high-quality products that you’ll love. However, we understand that sometimes issues may occur, and we’re here to help.

1. Order Cancellations

Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
Once an order is dispatched, it cannot be cancelled.
To cancel your order, please email us at salesearthnectar@gmail.com with your order number and reason for cancellation.

Refunds for cancelled orders will be initiated within 7–10 business days after confirmation.

2. Returns & Replacements

As our products fall under personal care and hygiene categories, we do not accept returns for opened or used items. However, we offer replacements in the following cases:

You received a wrong product.
The product was damaged or leaking at the time of delivery.

Please inform us within 48 hours of receiving your package by emailing salesearthnectar@gmail.com along with photos or videos of the damaged/wrong item.

3. Refund Process

Refunds are issued to the original payment method only.
Once approved, refunds may take 7–10 business days to reflect in your account, depending on your bank/payment provider.
For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer (as per your preference).